FAQ & Care Instructions
How do i cancel or return my order?
Please view our cancellation and returns policy here.
How do i measure for my bespoke garment?
You’ll need a tape measure and a pen. In order to obtain the best-fitting garment, resist the urge to flex, adjust your posture, or suck in your stomach. It is best to be measured without any clothing.
We recommend standing sideways towards a mirror in order to see that the tape measure is level and at the correct position for the measurement. The tape measure should not dig into the skin and should not be loose or slide down. Please see our measurement instructions and video here.
My garment feels uncomfortable, what should i do?
Immediately take the garment off. If you ordered your garment from contour fajas direct, please verify the measurements that you used when placing your order and contact us by email firstname.lastname@example.org. If you received the garment from your doctor, please call them to verify you have a correctly sized garment.
How do i put on my bespoke faja?
While sitting, place both legs through the openings and gently work the garment up your body, making sure the groin and genital area is aligned. It’s important to ensure the buttocks seam line sits in the crease of the buttocks, be extra careful and mindful of your fingernails while putting on your compression garment to avoid damaging the fabric. Once the garment is around your hips, adjust the position of the inseam so it runs just above your hip line. Next, while fastening the hooks and eyes, start from the bottom of the garment and work your way to the top. When pulling to close the hooks and eyes, be sure to use your fingertips, not your nails. Once the hooks and eyes are completely closed, you’re ready to zip the garment. Some girdles may not have zippers dependent on the options chosen by the customer.
Where can i order a contour fajas bespoke garment?
Contour fajas offer free worldwide shipping on all of our products. Ordering can be made online at www.contourfajas.com/shop
I received my first garment from my surgeon, can i order an additional one from contour fajas?
Yes. We always recommend you should re-measure every time you place a new order. Details on how to measure can be found here. We also recommend purchasing two garments, one to wear and one to wash.
How long will my order take to arrive?
Our current manufacturing times are 7 to 10 labor days after receiving correct measurements. We ship completed orders on the next available collection time using DHL express shipping. Shipping can take from 1-4 business days depending on the location of delivery. If you have any questions about delivery please feel free to contact us to discuss.
What’s the difference between 1st and 2nd stage fajas?
First stage garments are made using a softer material and they are usually worn for the first 1-10 days following your procedure. Our second stage garments are made using the highly innovative powernet fabric providing high compression to the required surgical site. The stage 2 faja is worn immediately after the stage one for a period between 6-12 months.
What are the benefits of wearing a contour fajas post-operative, medical-grade compression garment?
All contour fajas garments are engineered using our own physical mathematical model to ensure lymphatic stimulation and skin tightening. In general terms, you recover faster, and feel and look better. Sizing is key to ensure the garment perform at its best so please do not hesitate to reach out to us for help.
How do i wash my garment?
To make sure the garment retains its elastic properties, follow the below instructions. For further instructions, see garment care here.
- Hand wash in cool or cold water using mild detergent. To minimize bloodstains, wash as soon as possible. A pre-soaking solution of a tablespoon of hydrogen peroxide in a gallon of water may help remove blood stains.
- Line or air dry. Do not dry clean.
- Do not use bleach, stain removers or fabric softener – these may harm the stretch and moisture handling properties of this fabric.
How do i know what garment style to choose?
Normally, your physician will recommend a style based on the type of surgery you have chosen. The physician has the final decision, but we can guide you to the best options based on your procedure if your doctor didn’t recommend one.
How long will i have to wear my post-operative garment after surgery?
Talk to your physician for a recommendation. Many physicians worldwide prescribe compression garments for a period of several months. After a month or so, you may feel completely recovered, but remember, the hard work of healing is going on beneath the surface of the skin, where you can’t see it. Also, if your garment feels loose after a few weeks, it is most likely due to the decrease in your size, not the garment losing its shape, and another one will be needed.
Should i measure myself before or after my surgery procedure in order to size myself for my garment?
In most cases, our recommendation is that you measure yourself after your surgical procedure to ensure the best possible fit. Our garments are stage 2 compression and should be worn immediately after the stage 1.
Can i purchase contour fajas compression garments from a local store?
At this time contour fajas is sold only on-line, through medical professionals, medical facilities or by appointment with our business development manager in cali, colombia.
How long will my contour fajas garment last?
Using proper care, your contour fajas garment should provide the correct fit and pressure for the normally prescribed usage period. Contour fajas garments have been shown too last longer than any other competitive compression garment on the market under normal usage and care. Remember that as your swelling goes down, you may need a smaller garment due to your size reduction, not the garment losing its compressive power.
In order to preserve the special qualities of your bespoke faja and its highly innovative fabric please follow these no-hassle laundering instructions while washing only with like colours:
To achieve the maximum wearing time, which promotes optimal healing conditions, we recommend you should have a second garment to wear while the other is being washed.